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Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, Middle East and Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 5 days processing window to fully verify and fulfil your order. Following this, your package will be shipped to you between 10 and 25 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us at support@ksylush.com if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@ksylush.com.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Amex, Apple Pay, Google Pay and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state.
You must submit a photo and/or video evidence within reasonable doubt to our support team at support@ksylush.com to be eligible for a refund. Once evidence is received and verified, we will provide you with a full refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.
Please refer to our Refund Policy for more info or contact us at support@ksylush.com for return address.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs but it depends where you are located and if you order more than 1 piece.